Privacy Policy

1. Overview

This Privacy Policy explains how 3DPrintMyFile collects, uses, and protects your personal data when you use our services.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller is:

3DPrintMyFile
Email: [email protected]

3. Data We Collect

We collect the following personal data when you use our service:

• Name
• Email address
• Shipping address
• Uploaded files and associated data

We do not collect phone numbers or billing addresses.

4. How We Use Your Data

We use your data to:

• Generate quotes
• Process and manufacture orders
• Arrange shipping and delivery
• Provide customer support
• Improve our services

We do not use your data for marketing purposes.

5. Third-Party Processors

We use trusted third-party services to operate our business:

• Stripe - payment processing
• MakerCommand - order processing, file handling, and quoting
• Royal Mail - shipping and delivery
• Mailgun - transactional email delivery

These providers may process your data on our behalf.

For further details on how your data is handled within MakerCommand, please refer to:

• makercommand.com/privacy
• makercommand.com/data-retention

6. Data Storage & Retention

Your data is stored securely on our infrastructure and through our service providers.

File storage and retention are managed primarily through MakerCommand. We follow MakerCommand's data retention practices for uploaded files and order data.

7. Data Sharing

We do not sell or share your personal data with third parties except where necessary to:

• Provide our services
• Process payments
• Deliver orders

8. International Transfers

Some of our service providers (such as Stripe) may process data outside the United Kingdom.

We take reasonable steps to ensure your data is handled securely and in accordance with applicable data protection laws.

9. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing

To exercise these rights, contact us at [email protected].

10. Cookies

We do not use cookies. See section 11 for details of our cookieless website analytics.

11. Website Analytics

We collect basic, anonymous analytics data when you visit this website. This helps us improve our website and service so it always works best for your device type, and so we can identify and fix any issues with the website.

The data collected includes:

• Pages visited and time spent on each page
• Device type (mobile, tablet, or desktop)
• Approximate location (country only - your full IP address is never stored)
• How you arrived at the website (for example, from a search engine)

No cookies are set. A temporary session identifier is stored in your browser's session storage, which is automatically deleted when you close the tab. This data is never shared with third parties and is processed entirely on our own infrastructure.

12. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.